Privacy Policy

Generally, you may visit the website without revealing who you are and without disclosing Personal Information. However, there may be times when we require Personal Information about you or when you choose to disclose such information to us.

We may collect and process Personal Information that you provide by filling in forms on the website, including your personal details, contact details, and information required to process or fulfill your order. This may include, but is not limited to:

• Name
• Date of birth
• Contact number (if provided)
• Email address
• Postal address
• Billing information
• Payment-related information
• Information required to prepare laboratory orders or requisitions
• Information you voluntarily provide through correspondence, forms, or communications

This includes information provided at the time of registering to use restricted or registration-only sections of the website. Before using certain services available through the website, you may be required to review and agree to specific terms of use.

We may also ask you for Personal Information when you report a problem with the website or services. If you contact us in writing, by email, phone, SMS, web form, or other electronic means, we may keep a record of that correspondence.

We may collect details of your visits to the website and information about how you navigate through the website. This may include details of the resources you access and information such as:

• Usage details
• IP addresses
• Location data
• Device information
• Browser information
• Communication data
• Referral sources
• Search terms used to find the website
• Traffic referrals and links to the website
• Other technical information collected through cookies, analytics, logs, or similar technologies

Where required by law, we may ask for your explicit consent to collect information considered sensitive Personal Information, including health-related information. You may withdraw your consent at any time by contacting us using the contact details below.

We ask that you do not provide personal health care information through general website feedback forms unless specifically requested. General feedback forms may request that you not include personal information such as usernames, passwords, Social Security numbers, or private health information. Correspondence conducted through feedback forms may be stored on a third-party server and later accessed by authorized personnel.

If you are a user of LabCorp Link or other LabCorp Connectivity Solutions, applications, portals, or programs, you may be asked to provide personal information through those applications. Use of those applications and any information collected through them may be governed by specific end-user agreements and LabCorp's own privacy notices or Notice of Privacy Practices.

Various LabTestsOnDemand, iHLTH, iHLTH.org, and Imperial Health LLC web pages and programs may give users the option to make electronic payments for services.

Information from payment links may be transmitted to independent third parties for payment processing. We may be required by law or contractual obligation to collect certain Personal Information about you. Failure to provide required information may prevent or delay the fulfillment of services.

Financial information and payment data, including credit card information, may be encrypted using secure socket layer, or SSL, technology. Payment information may be accessed only by authorized personnel or third-party vendors who support billing and payment operations.

LabTestsOnDemand, iHLTH, iHLTH.org, and Imperial Health LLC may collect Personal Information from third parties, including digital advertising agencies, lists from acquired companies, events and conferences, purchased lists, service providers, analytics providers, payment processors, laboratory partners, or ordering partners.

This information may include:

• Name
• Address
• Email address
• Company name
• Title
• Preferences
• Other information voluntarily provided or lawfully obtained

We may enhance or merge your Personal Information with data obtained from third parties for the same purposes for which we use the Personal Information that you personally volunteer.

We may use your Personal Information for purposes that are in our legitimate interests, necessary to provide services, required by law, or based on your consent where required.

We may use your Personal Information to:

• Provide products and services you request
• Prepare laboratory orders, paperwork, requisitions, and related instructions
• Process purchases, billing, payment methods, and payment-related communications
• Send order updates, confirmations, instructions, and service communications
• Respond to customer service questions or support requests
• Verify that website content is presented effectively for you and your device
• Improve our websites, products, services, and user experience
• Analyze website traffic and service usage
• Communicate with you about new services, products, updates, offers, or information that may be of interest
• Manage email communications using third-party software or vendors
• Allow you to participate in registration-only features of the website
• Respond to subsequent requests you may make of us
• Detect, prevent, investigate, and respond to fraud, unauthorized access, intellectual property claims, legal violations, or violations of contracts or policies
• Exercise or protect our legal rights
• Comply with legal, regulatory, court, or government obligations

If you do not want us to use your Personal Information for optional communications, please contact us using the details below or follow the unsubscribe or opt-out instructions provided in applicable communications.

LabTestsOnDemand, iHLTH, iHLTH.org, and Imperial Health LLC may use your contact information to send promotional communications, service updates, product information, discounts, educational content, or other marketing communications where permitted by law.

You may opt out of marketing emails by following the unsubscribe instructions provided in the email. You may opt out of SMS marketing by replying "STOP" where SMS opt-out is available.

Opting out of marketing communications may not stop transactional or service-related communications, including order confirmations, lab instructions, payment notices, privacy notices, or other required service messages.

Your Personal Information may be transferred to, stored, or processed in a country that may not be regarded as providing an adequate level of protection for Personal Information under European Union or other applicable privacy laws.

Where required, we will use appropriate safeguards, such as contractual commitments or other legally recognized protections, to help protect Personal Information. For more information about safeguards in place, contact us using the contact details below.

We may share your Personal Information with agents, contractors, vendors, partners, service providers, and related entities in connection with services they perform for or with LabTestsOnDemand, iHLTH, iHLTH.org, or Imperial Health LLC.

These third parties are restricted from using Personal Information in any way other than to provide services for us or in connection with the collaboration or service for which they are engaged.

Examples of third-party providers may include:

• Website hosting providers
• Database hosting providers
• Payment processors
• Email service providers
• SMS service providers
• Analytics providers
• Advertising and marketing technology providers
• Customer support tools
• Laboratory partners
• Ordering or fulfillment partners
• Legal, compliance, accounting, or professional service providers

We will not give, sell, rent, loan, or otherwise disclose Personal Information to any third party except as permitted by law, required by law, authorized by you, or described in this Privacy Policy.

We reserve the right to share Personal Information in response to duly authorized information requests from law enforcement agencies, courts, regulators, government authorities, or other third parties where we believe disclosure is necessary to:

• Comply with legal or regulatory obligations
• Protect our rights
• Protect the rights of any third party
• Prevent, detect, or respond to crime, fraud, unauthorized access, or misuse
• Enforce our Terms and Conditions or other agreements
• Respond to investigations, subpoenas, court orders, or lawful requests

We may cooperate with law enforcement authorities or court orders requesting or directing us to disclose the identity of, or locate, anyone for the prevention or detection of crime or the apprehension or prosecution of offenders.

We may provide Personal Information to a third party in connection with the sale, assignment, merger, acquisition, reorganization, financing, transfer, or other disposition of all or part of the business, website, assets, or operations to which the information relates.

In such circumstances, we may require the receiving party to treat Personal Information in accordance with applicable law and the relevant terms of this Privacy Policy.

We may share aggregate, anonymized, or non-personal information about website usage with unaffiliated third parties. This aggregate information does not contain personally identifiable information about users.

We reserve the right to take appropriate legal action, including referral to law enforcement, for illegal or unauthorized use of the website. We also reserve the right to take action to prevent unauthorized use of our intellectual property rights.

We may investigate complaints or reported breaches of this Privacy Policy and take any action we deem appropriate, which may include removing information, issuing warnings, suspending access, restricting access, or terminating access to the website.

The safety and security of your Personal Information also depends on you. If you choose or are given a user identification code, password, or other security credential, you are responsible for maintaining the confidentiality of that information. You are responsible for all activities carried out under your account or credentials.

You agree to notify us immediately if you become aware of unauthorized use of your username, password, account, or other credentials. We reserve the right to disable any user identification code, password, or account if we believe you have failed to comply with this Privacy Policy, our Terms and Conditions, or other applicable policies.

We take appropriate technical, administrative, and organizational measures designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission, website, database, payment system, or electronic storage method is completely secure. Therefore, we cannot guarantee absolute security.

Once we receive your Personal Information, we use security procedures designed to help prevent unauthorized access. We evaluate our security measures periodically and retain Personal Information in accordance with our record retention policies, legal obligations, contractual obligations, operational needs, and as long as we have a relationship with you.

To request that your Personal Information be deleted from our databases, please see the contact information below.

The website may use cookies and similar tracking technologies.

Cookies may be used to:

• Enable certain functions and tools on the website
• Assist in website navigation
• Track resources and data used on the website
• Support analytics and performance measurement
• Promote LabTestsOnDemand, iHLTH, iHLTH.org, or Imperial Health LLC products and services
• Remember computer or browser settings
• Improve the website experience

Cookies may collect non-personal information such as browser type, operating system, pages visited, search terms used to find the website, traffic referrals, and links to the website.

Cookies are not permanently maintained within our tracking system. You may prevent your browser from accepting cookies by modifying your browser settings. However, disabling cookies may limit the functionality of the website.

LabTestsOnDemand, iHLTH, iHLTH.org, and Imperial Health LLC may use Google Analytics or similar analytics software to analyze traffic to website pages.

Data collected regarding site usage may be compiled in aggregate to improve website performance. If you do not wish your information to be included in aggregated analytics data, you may use Google's available browser opt-out tools or adjust your browser settings where applicable.

As a convenience to visitors, the website may contain links to other websites, applications, portals, or third-party services that may provide useful information.

Links that transfer you to a non-LabTestsOnDemand, non-iHLTH, non-iHLTH.org, or non-Imperial Health LLC website are not maintained by us and may contain different information, terms, or privacy policies.

You should review the privacy policies and terms of third-party websites before using them or providing information. We are not responsible for the content, privacy practices, cookie practices, security, or data handling of third-party websites or services.

We may update this Privacy Policy from time to time. When we update it, we will make the updated Privacy Policy available on this page. Changes and additions are effective from the date on which they are posted unless otherwise stated.

Please review this Privacy Policy periodically to determine whether changes have been made to the way we use or protect Personal Information.

This website and its services are not intended for, or designed to attract, individuals under the age of 18.

We do not knowingly collect Personal Information from children under 18 through this website. If we learn that we have collected such information where not legally permitted, we will take appropriate steps to delete it.

Subject to applicable local law, you may have certain rights regarding your Personal Information, including the right to:

• Access Personal Information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of Personal Information
• Restrict or object to certain uses of Personal Information
• Opt out of certain uses of Personal Information
• Receive Personal Information in a usable electronic format and transmit it to a third party where applicable
• Lodge a complaint with your local data protection authority, if one exists in your country

We encourage you to contact us to update or correct your Personal Information if it changes or if the information we hold about you is inaccurate.

We may require additional information from you in order to honor your request. If you request deletion of Personal Information, you may continue to receive materials for a short period while we update our lists and systems. Some records may be retained where required or permitted by law.

Where applicable, LabTestsOnDemand, iHLTH, iHLTH.org, Imperial Health LLC, ordering physicians, laboratories, and related service providers may protect health information in accordance with HIPAA and other applicable privacy laws. The HIPAA Privacy Rule sets standards for safeguarding protected health information and limits how such information may be used or disclosed without authorization.

Certain laboratory, physician, or partner services may be governed by their own Notice of Privacy Practices.

LabTestsOnDemand is the primary customer-facing brand for these services. iHLTH, iHLTH.org, and Imperial Health LLC may be involved in website operation, ordering, fulfillment, administrative support, communications, or related service administration.

For questions or concerns regarding this Privacy Policy or the way Personal Information is used, please contact:

This Privacy Policy was last updated January 1, 2024.